Privacy Policy

Welcome to Firefree. Your privacy is important to us. Firefree is committed to protecting the privacy and security of your personal information. This privacy policy describes how we use, collect, share, and safeguard your personal information when you visit our website, interact with or contact us, or otherwise use our services. Our products, including specially formulated coatings and fire-resistant paints, are engineered to endure high temperatures and are compliant with LEED v4 standards.

Information We Collect

We collect information about you in various ways when you use our website. The information we collect includes:

Personal Information : This includes your personal information that can be used to identify you personally, like your name, email address, postal address, phone number, and any other details you select to provide.

Usage and Device Information : When you visit our Firefree website, we automatically collect the information sent to us by your mobile phone, computer, or other access devices. This information includes your IP address, device information (including device and application IDs), browser type, and information about your usage of our website.

Cookies and Similar Technologies : Our website uses cookies & similar technologies to gather detailed data about your interactions, preferences, and browsing behavior. You have the option to manage your cookies through your browser settings. However, please note that disabling cookies might restrict access to some features and functionalities on our site.

How We Use Your Information?

We use the information we collect for a variety of reasons, including the following:

We maintain, enhance, and provide our website and services or products;
We communicate with you about coating and paint products, services, promotions, and events from Firefree and others and share news and updates we believe you will find valuable;
We analyze trends, monitor usage, and assess activities related to our website;
Detect, prevent, and address fraudulent transactions and illegal activities to safeguard the rights & properties of Firefree and others;
Tailor and enhance the website, and deliver content, features, and advertisements aligned with your interests & preferences, or otherwise customize your experience on our site.

We may share your information as follows:

With Service Providers : We may share your information with third-party service or product providers who perform works on our behalf, such as data analysis, web hosting, information technology, and related infrastructure provision, customer service, email delivery, and auditing services.

With Business Partners : We may share your information with our certified business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities.

For Legal Reasons : We may disclose your information if required by law or if we believe in good faith that such action is necessary to meet legal obligations, protect and defend our rights or property, respond to urgent circumstances to ensure the safety of many users of our website or the public, or to defend against legal claims.

With Your Consent : We may share your information for any additional purposes that we disclose to you to maintain transparency when we collect your information or with your explicit consent.

Your Choices

You have various choices regarding the use of information on our website:

Cookies : You can configure your browser settings to reject all or some browser cookies or to notify you when cookies are being sent.

Promotional Offers : You may choose to opt out of receiving promotional emails from Firefree by following the unsubscribe instructions included in these emails. If you opt-out, we may still send you some non-promotional emails, such as those about your account or our ongoing business dealings.

Targeted Advertising : You can typically control and limit targeted advertising you receive using the settings in your browser or mobile device.

Data Security

We take reasonable and important steps to save the personal information you provide to us, and we encourage you to exercise caution in protecting your personal data while online. Although we aim to employ commercially viable methods to safeguard your personal information, we cannot assure its absolute security.

Data Retention

We will retain your personal information for the period required to fulfill the purposes outlined in our Privacy Policy unless a longer necessary retention period is required or permitted by law.

Changes to This Privacy Policy

We occasionally update this Privacy Policy. When we do, we'll indicate the changes by updating the date at the top of the policy. In certain situations, we might also provide extra notice, such as posting a notice on our website or sending you a direct notification. We help you review the Privacy Policy regularly when you visit our website or interact with us so you could stay informed about how we handle your personal information and what you can do to safeguard your privacy.